Processing Time: Orders are processed within 5-7 business days after payment confirmation. Orders placed after 10:00 am (EST) will be processed the following business day due to peak seasons, holidays, and specific collection launches. ALKALINE LIFE is unable to combine separate orders into a single shipment.

Shipping Methods: We offer standard and expedited shipping options through all carriers for your choosing. Shipping times and costs may vary depending on your location and chosen shipping method selected. Shipping addresses or methods selected can not be changed or amended after checkout. We do not ship to PO Boxes. Shipping fees are calculated at checkout based on the weight of the items and the shipping destination.

Delivery Time: Customers are responsible for monitoring and tracking the delivery of their shipment once the order has left the warehouse. ALKALINE LIFE offers free ground shipping for all full price orders shipped within the United States.

International shipping is available. Rates and delivery times may vary based on destination and customs clearance. Shipping fees are calculated at checkout based on the weight of the items and the shipping destination. For international customer. If you refuse receipt of your package. The package will be returned to ALKALINE LIFE at your expense. The expense includes shipping costs and any duty and tax the package may have incurred. This amount will deduct from the total of the amount to be refunded. Packages will be held at customs for 30 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

If your package can not be delivered to the given shipping address due to incorrect shipping address and/or phone number. The package will be returned to the sender ALKALINE LIFE at the customers expense. If the receiver is absent upon all delivery attempts. Your package will be held at a local shipping center for pick up. If the customer fails to pick up the package for any reason. The package will be returned to the sender ALKALINE LIFE at the customer’s expense.

Damaged or Opened Box: If you receive your package, and it is damaged and/or opened, please take a photo of the damaged or opened package before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us at [email protected]

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status. Shipping Restrictions: Some items may have shipping restrictions due to their nature or local regulations. Please refer to product descriptions for details. 

At ALKALINE LIFE, we aim for your complete satisfaction. Please review our return policy as follows:

Returns and Exchanges: All sales are final upon purchase and receipt of your Order ID. We accept exchanges within 30 days of purchase for eligible items in their original condition and packaging.

Process for Returns: All sales are final upon purchase and receipt of your Order ID. To initiate an exchange, please contact our customer service team to receive instructions at [email protected].

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Refund Processing: All sales are final upon purchase and receipt of your Order ID. Exchanged items will be processed within 7-10 business days after the returned items are received and inspected by our team of experts based on eligibility.

Non-Returnable Items: Certain items, such as perishable goods, supplements, downloadable content and courses, or customized products, may not be eligible for exchange. Please check the product description for details.

These terms and conditions outline the rules and regulations for the use of ALKALINE LIFE’s website:

Intellectual Property: All content and materials on this website, including but not limited to text, images, logos, and trademarks, are the property of ALKALINE LIFE and are protected by applicable copyright and trademark laws for the United States. 

Use of Information: Information provided on this website is for educational and informational purposes only and should not be construed as medical advice or diagnosis. Consult with a healthcare professional of your choice before making any health-related decisions as you see fit. Use of the information provided by ALKALINE LIFE is of your choosing and free will. Product Descriptions: We make every effort to ensure accurate product descriptions. We warrant that product descriptions or other content on our website are accurate, complete, or current. However, we do not warrant any editorial mistakes. Privacy Policy: Your privacy is important to us. We take every measure to protect and safeguard all information exchanged on ALKALINE LIFE’s website. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. Modification of Terms: We reserve the right to update, modify, or replace any part of these terms and conditions without prior notice. Continued use of the website after any changes indicates acceptance of the revised terms is of your free will and discretion. Terms of Service: By accessing or using ALKALINE LIFE’s website, you agree to comply with the following terms or service: Age Restriction: You must be at least 18 years old or have parental consent to use our website or make purchases. User Account: Creating an account or registering on our website requires accurate and current information. You are responsible for maintaining the confidentiality of your account information and password. Prohibited Activities: You agree not to engage in any unlawful, abusive, or fraudulent activities on our website or use it for purposes other than its intended use. Links to Third-Party Sites: Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites and encourage you to review their terms and policies. Please note that these policies and terms have been reviewed by a legal professional to ensure compliance with local regulations and laws governing online businesses. However, we do not warrant descriptions and content has no inaccuracy or editorial mistakes.